What We Collect and Why It Matters
We collect your name, contact details, and account credentials when you register. When you deposit or withdraw through bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the movement and match it to your account — we do not store your
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full mobile banking PIN or password. We also collect device identifiers, browser type, and session data so we can maintain continuity when you switch between your phone browser and any saved session. Cookies track your in-session preferences, not your identity across third-party sites. We do not
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sell your data to advertisers. Certain data is shared with payment processors — specifically the local rails you use — and with fraud-prevention services operating under confidentiality agreements. We retain account data for as long as your account is active and for a period after closure
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as required by applicable financial regulations. Your access to and use of our service is subject to your local law and the eligible regions we serve. If you have questions about a specific data point we hold, our support team can walk you through a data
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access request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.